The aim of the course is to provide transferable skills to deal with potential conflict situations associated with working alone. Participants learn how to take steps to mitigate personal safety risks and to develop confidence when dealing with conflict and customer aggression. A combination of activities will support Lone Workers to feel confident, self-reliant and more in control when faced with conflict. This course covers a significant aspect of the ‘Duty of Care’ of employers to ensure employees are equipped with a robust personal safety strategy to stay safe while carrying out their daily activities.
